Duration: 2 Days
Throughout this entertaining, 2-Days call center customer excellence program, we combine the principles of corporate training with the essentials of personal motivation. Due to this call-center experience, participants will realize that making a difference is up to them directly and that making differences is a key in business success. The course’s objective is to make sure that sales agents learn that empathizing, solving customer-related problems, and using customer centric strategies to resolve business challenges will create customer loyalty and build customer centric bridges.
By the end of this training course participants will be able to:
- Explain how their role is instrumental in delivering a high performance customer focused environment.
- List the attitudes, skills, and knowledge required to be a professional customer care representative.
- Create stronger connections with customer and enhance their personal communication.
- Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Who is this course for?
Call center customer service or service centers agents.